Our Services
Our Services
Efrai offers an unparalleled level of service and many of your questions may be answered below. For more information about any of our services, we invite you to have a conversation with one of our diamond and jewelry experts anytime via Whatsapp, Chat online, email us sales@efrai.com or (305) 371-9535.
Free Returns
Our commitment to you does not end at delivery. Items may be returned or exchanged within 18 days from the date you received, with original tags attached and all paperwork. Please see our returns page for more information.
Insurance
Your Efrai purchase is insured from our facility until the moment you receive your item. Learn more about continuing insurance.Â
Product Warranty
We stand behind the quality of our products. All our items comes with our Company warranty for life, excluding wear and tear. All jewelry purchased from us can be upgraded at anytime you are ready to step up and get something bigger or better quality or just something different. We will pay your original value towards the new purchase. If you have any concerns, please contact us.
Special Order Engagement Rings
Efrai has a special order program that helps you craft the perfect ring with expert guidance for custom modifications and special requests. We help you create your special dreamy ring.
Engraving Services
Personalize an engagement ring, wedding ring with your special custom message. Make it memorable forever.
Ring Sizing
Efrai offers complimentary ring resizing on all customized engagement rings during the first year. Simply contact us to arrange your free ring resizing.
International OrdersÂ
As a global brand, Efrai aims to sell and ship all of its products to most places in the world. If you have questions or concerns about buying from a country outside the United States, please contact us.Â
Cleaning and Servicing your ringÂ
We recommend that you have your ring cleaned, polished, and have the prongs inspected every six months. Please contact us for more information.