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- The Repairs & Resizing Jewelry by nature is delicate. We are happy to repair an item purchased on EFRAI.COM at no charge to you, within the first 120 days of receipt of purchase. Repairs needed after 120 days, or deemed to be caused by misuse, will incur repair and shipping fees at the expense of the customer. Pricing for repairs vary depending on style and typically start at $30, plus shipping.
- Repairs requiring international shipping will be charged for two-way shipping.
- *Many (but not all) of our rings can be resized. Pricing for ring resizing varies depending on style and typically starts at $60. Requested ring resizing and shipping will be at the expense of the customer.
We cannot accept responsibility for items repaired by any other jeweler. Any and all warranty of the piece will be considered void if another jeweler has worked on a E. Frai diamonds & Jewelry design.
- This policy only applies to purchases made at efrai.com.
- Fine Jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry, please follow these care instructions:
- Take off your jewelry before your daily rituals such as - showering, applying lotion, perfume, exercising, washing dishes, etc.
- Before bedtime, lay your jewelry out flat on a fabric surface to avoid tangling and/or scratching.
- To clean your jewelry, use a soft toothbrush with dish soap and gently scrub the metal and diamonds. We do not suggest an uitrasonic cleaner.
- Do not clean any semi precious gemstones or pearls with chemicals, abrasives, or solvents.
- Some items may be in stock and available to ship immediately no stock please allow 4-5 weeks for delivery.
- To confirm lead times on a particular item, please contact our customer service team, firstname.lastname@example.org.
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